Frequently asked questions

Most Dutch shops deliver only within the Netherlands or the EU. Outside the EU you usually need a collection and forwarding partner. We collect from any Dutch shop and ship worldwide — the shop's own shipping policy no longer matters.

Yes, expect to. Since 29 August 2025 the US no longer exempts parcels under $800; almost every shipment can incur import duties. The amount depends on the product category — we cannot make it zero, but we can estimate it in advance.

By default the recipient pays import duties and import VAT to the carrier or customs, just as with PostNL or DHL. Want everything settled up front? We will discuss that in the quote.

No. The customs value must be the actual purchase value; deliberately under-declaring is customs fraud, with a risk of seizure and fines for you as the recipient. We always declare correctly.

Yes. We gather your orders and ship them as one parcel — which saves considerably on international shipping. Bear in mind that we wait until all partial orders have arrived.

Yes — that is exactly what this service is for. You simply order from the Dutch or European shop, we take care of receiving or collecting your order and forward it to your country, even when the shop itself does not deliver there. Many customers use this for European collections that are more expensive or simply unavailable at home, from design furniture to fashion. Do keep your country's import rules in mind: those charges are separate from our price, and we spell them out in the quote beforehand, so you know the full picture before you order.

Both work. Most customers order themselves and choose in-store pickup at checkout; you forward us the pickup confirmation and keep your own account, warranty and proof of purchase. If you would rather have us make the purchase — for instance because the shop refuses your foreign payment card — our personal shopper service is the way to go. From there everything runs the same: we collect, check for visible damage, pack the order sturdily for its international journey and ship with tracking. You get an update at every step, from collection to delivery at your door.

Yes — the calculator on this site shows you a from-price straight away. The build-up is simple: the collection trip costs from €35.00 per hour plus €0.35 per kilometre, and for the international leg we charge the actual rate from our carrier contracts, depending on destination, size and weight (all excl. VAT). The final amount depends on the real weight and dimensions after packing. If those differ from what you entered, you hear about it before anything ships — so you are never caught out by the invoice afterwards.

Yes. We collect furniture and other large pieces by van and pack them for transport; in the calculator, choose the largest size category. If a shipment is too big or too heavy for regular parcel services, we ship it as consolidated freight (groupage): your shipment shares the load space with other cargo, which brings the price down considerably. For those bespoke shipments the calculator will not show a direct price; send photos and measurements with your request and we reply within 60 minutes with a concrete proposal or the questions we still have.

It happens occasionally: some webshops screen unusual delivery addresses as a fraud precaution. Our experience: where possible, have us collect your order at the shop or pickup point — the issue does not exist there. If you use our address as the delivery address, simply put your own name in the address line and order transparently. We act as the receiver on your behalf, which is entirely legitimate. We cannot guarantee that every shop will cooperate; that policy is the shop's own. If your order does get cancelled, the shop refunds the purchase amount under its own terms and we charge nothing — after all, nothing was collected or shipped.

You decide. You specify a concrete item via link, photo or description, and the shopper buys exactly that. It is a purchasing assignment, not a styling service.

Yes. The purchase amount plus the service fee are paid before the assignment starts; we do not advance purchases. You receive the original proof of purchase on delivery.

Then you get the full purchase amount back. For the travel time we only charge the actual costs incurred, and in consultation we look for a comparable alternative.

No, they are charged separately: the fee covers finding, buying and documenting; travel time and kilometres follow our hourly and kilometre rates. The calculator adds everything up for you in advance.

Often yes, via the shop's own return policy. If you wish, we handle the physical return transport at our normal trip rates — report it within the shop's return window.

Our home turf is Europe: that is where our shopper physically stands in the store, from Amsterdam to Paris. For the US we look at each request individually — an online purchase from an American webshop is often something we can arrange, an in-store visit is not. With American purchases, mind the import rules: since 1 July 2026 the EU no longer has a duty exemption up to €150, and a flat customs charge of €3 per product category applies on top of the VAT you already pay from the first euro. We calculate all of that for you in advance.

Within reason, yes. Share your measurements and preferences beforehand; the shopper sends photos or a short video from the store, holds the item next to the size chart and checks with you directly on WhatsApp. That way you decide based on what is actually on the rack. In all honesty: this never fully replaces trying something on yourself, especially clothing with an unusual cut. So do allow for the possibility that a return through the shop's returns policy is a realistic outcome — how that works is covered in the returns question above.

Yes — surprises are a large part of what we do. No parcel on the shared doormat, no recognisable shop name on the statement of a joint account: you pay us, not the store. We will happily hold the purchase until the right moment and deliver where and when it suits: at home while the recipient is out, at your work, or to another address. Does your own name need to stay out of sight entirely, towards both the shop and those around you? Then have a look at our anonymous purchase service; it was built for exactly that.

Yes, and it happens more often than you might think: client gifts around the holidays, a series of anniversary presents, or that one item the company needs today. We buy to your specification and budget, deliver to the office or directly to your clients, and invoice in your company name with VAT itemised properly. For larger quantities we check stock beforehand, so you are not left halfway with a partial delivery. Recurring assignments? Then we agree fixed terms on rates and turnaround — one point of contact for both purchasing and delivery.

By making everything verifiable. We put the item, the maximum budget and the agreements in writing beforehand; you pay DZH Transport, not a private individual. The shopper documents the purchase on the spot with photos, and you receive the original proof of purchase on delivery — so you see exactly what was bought and what it cost. If the item turns out to be unavailable, you get the purchase amount back. And you are never left hanging during the assignment: we reply to messages within 60 minutes, even if the answer is simply that the store does not open until ten.

Yes, that is exactly what this service is for. Send your lot number, the collection location and the final collection date, and we plan the trip — often cheaper than renting a van yourself.

Yes. Auction houses do not help with this themselves and usually provide no forklift. Pass on dimensions and weight in advance, and we arrive with the right vehicle and enough manpower.

The paid auction invoice with QR code or lot number is almost always sufficient authorisation. Send it digitally in advance, so the driver has everything ready at the desk.

Usually, yes. You only pay the actual hours and kilometres instead of rental, fuel and deposit — and you don't lose a day yourself. The calculator gives an instant from-price for your trip.

Yes, your lot is insured against damage and loss during the trip. Valuable or fragile? Tell us in advance and we will agree an appropriate higher coverage.

Yes, we will sort that out together. The lot number is on the paid auction invoice and in your account with the auction house, usually under your purchases — the auction's confirmation email contains it too. Send us what you do have (auction name, location, a description of the lot) and we will help you search and verify the details before the trip. That check is not a formality: without a matching lot number and proof of payment the auction house will not release the lot, and a wasted trip costs you money for nothing. Better five minutes of searching up front than a driver at a closed door.

Tell us beforehand and we plan for it. At bankruptcy auctions the buyer is often required to dismantle, disconnect and pack the lot before transport — the auction house will not do this. We can include straightforward dismantling as an option: tools and manpower come along, at our hourly rate of €35.00 (excl. VAT). For disconnecting gas, water or electricity you bring in a certified installer; that work belongs to a professional. If a lot turns out bigger or heavier on site than stated, we consult you first — you are never tied to a silent surcharge.

Forward your invoice as soon as possible and we plan immediately: within 60 minutes you hear whether the trip is feasible. Auction houses run strict collection windows, and being late is not a formality — the lot can be forfeited, or the auction house adds storage charges on top. That is why we always plan against the final collection date and confirm the trip in advance, so you know for certain someone is going. Is the deadline tomorrow, or even today? Call or message us straight away; through our express service a lot can often still be collected the same day.

Yes. We deliver lots across the whole of Europe — from Belgium and Germany to Spain — and simply charge our hours and kilometres, with no separate international rate. Enter the auction location and your address in the calculator and you see a from-price immediately. If you live outside Europe, we pack the lot for transport and ship it through our worldwide carrier contracts, customs paperwork included. For large or heavy lots to distant destinations we prepare a bespoke quote instead of a direct calculator price; attach the lot photos from the auction and we know immediately what we are dealing with.

Your lot is insured with us against damage and loss during the trip, so you are not on your own. The division of roles does matter, though: damage that already existed at the auction house is part of your purchase — auction lots are sold as they are. That is why our driver inspects the lot at loading and records its condition. If you spot damage on delivery, report it to us within a few days with photos; we then work out what happened en route and settle the claim. Valuable or fragile? Agree a higher level of cover with us beforehand.

You get our delivery address plus a unique customer code for the address line. That combination is yours: every parcel arriving with it is automatically linked to your account. You receive the address by e-mail after acceptance.

Yes, count on it. Since 29 August 2025 the US no longer exempts shipments under $800 — almost every parcel can be charged, regardless of value. The recipient pays those costs; we state them honestly in the quote beforehand.

No. That is customs fraud and the risk — seizure, fines, delay — lies with you as the recipient. We always declare the actual purchase value.

The first 14 days without storage costs. After that we charge from €1.00 per parcel per day (excl. VAT). Tip: order only when you intend to have things shipped soon.

Yes, that is precisely the advantage of a reshipper. You tell us when everything is in; we repack it all into one sturdy box and you pay international shipping once.

Your country's import duties and import VAT are paid by you as the receiver, usually directly to the carrier or customs on delivery — our handling fee per parcel only covers receiving, checking and forwarding. If you prefer to have everything settled up front, a prepaid arrangement is possible by agreement: we then calculate the expected charges in advance, so nothing is left to pay on delivery. One caveat: customs only sets the final amount at import. That is why every quote includes a realistic estimate based on value and product category — no guarantees, but clarity up front.

That is what our intake check is for. Every parcel is photographed and registered on arrival; visible damage is reported to you immediately, photos included. You then decide what happens: return it to the webshop — the damage is demonstrably from before our storage, which supports your claim with the shop — or forward it anyway. This way there is never a debate about where damage occurred: before, during or after our part of the journey. For the international leg afterwards your shipment is insured with us; worth more than average? Let us know and we adjust the cover accordingly.

Always use your own name — or your company name exactly as you registered it with us — plus your personal customer code in the address line. That combination is how we recognise every parcel and link it to your account instantly. The code is what counts: without it, your parcel lands in manual processing and it takes longer before it is reported and forwarded. Ordering both privately and for business? That works fine side by side; keep the name on each order identical to what is registered with us and the matching always runs automatically, without queries.

The odd webshop screens unusual delivery addresses as a fraud precaution and may refuse or cancel an order because of it. Hiding does not help — simply order transparently under your own name, with our address as the delivery address and your own details as the billing address. In practice this goes well almost every time; we cannot guarantee every single webshop, as that policy is the shop's own. If an order is refused, the webshop refunds you under its own terms and we charge nothing: after all, no parcel ever reached us.

Within one working day of arrival your parcel is checked, registered and reported to you — you receive a message with a photo and the weight. After that, you set the pace: choose direct forwarding and the parcel leaves with the carrier the same or the next working day; bundle several orders and we wait until you tell us everything is in. The first 14 days of storage cost nothing; after that we charge from €1.00 per parcel per day (excl. VAT). Questions in between? You have an answer within 60 minutes.

In Noord-Brabant a driver is usually at your door within 90 minutes; further away the driving time is added. You hear the concrete pick-up time immediately with your request.

Because an urgent run takes priority: to be with you today, we push other trips aside. That is covered by one fixed 40% surcharge on the trip amount — no stacking of evening, night and weekend percentages, and the calculator includes it automatically.

Every day from 8am to 6pm, weekends included. Within those hours phone and WhatsApp are answered and you get a substantive reply within 60 minutes — usually much faster. Anything that comes in later is first on the desk the next morning.

No. Noord-Brabant is our home region with the fastest response time, but we drive express trips throughout the Netherlands and Europe. Intercontinental and by plane? Then our hand-carry courier is the right service.

Hours times €35.00 plus €0.35 per kilometre (excl. VAT), with a 40% express surcharge on top. Enter the trip in the calculator and you see the from-amount immediately.

Yes — this is exactly what express transport exists for. Call or message us with what needs moving and where it needs to go; the nearest available driver leaves immediately, in Noord-Brabant usually with you within 90 minutes. Your part travels alone in the van — no sorting hub, no other deliveries — and is handed over in person, with a message the moment someone signs. Is your production under pressure more often? For recurring express runs we set up fixed arrangements with invoicing afterwards, so nobody has to sort out a payment while the run is already under way.

The first 15 minutes of waiting are simply included in the price — hunting down a signature or a briefly occupied warehouse is part of the job. If it takes longer, we charge the additional waiting time per quarter of an hour at our hourly rate of €35.00 (excl. VAT). The driver tells you the moment waiting time starts running, not just on the invoice; that way you can make a call yourself and get things moving on site. If you know in advance that loading or unloading will take time, say so — we plan it in and the quote stays accurate.

Yes, and it is often the smart move. A trip that must start within half an hour gets the nearest available driver; a trip you book today for 9am tomorrow we can schedule more tightly — that increases certainty and avoids last-minute approach time. The price structure stays the same: hours times €35.00 plus €0.35 per kilometre (excl. VAT), with the 40% express surcharge on top. Call or message whenever suits you between 8am and 6pm; we are happy to plan the next morning in for you.

Yes. Medical samples, laboratory material, contracts and other confidential shipments are a fixed part of our express work. They travel alone in the van, straight from sender to receiver, and are handed over in person to the agreed recipient — never left at a counter. Temperature-sensitive or time-critical? Mention it with your request and we match cooling and route to it. For documents the same principle applies: one driver, one trip, handover with confirmation. Does it need to go intercontinental by air? Then our hand-carry courier is the right service — a courier flies with your shipment in person.

You never have to guess, in any case: you receive a message at departure, at collection and the moment someone signs at the destination — the moments that matter. For many trips we can additionally create a personal tracking link, letting you follow the trip's progress and the expected arrival time on your phone; ask for it when you book and we set it up for you. And if something gets in the way en route — traffic, waiting time at loading — you hear it from us before you have to ask.