Privacy statement

Who we are

DZH Transport, based in Heesch, is responsible for processing the personal data you share with us through this website. Questions about this statement? Use the contact details at the bottom of every page.

What data we process

This website has no accounts and no web shop; we only process what you send us yourself through a form. For a quote or contact request: your name, email address, phone number if provided, your message and — if you used the calculator — the trip or parcel details you entered and the calculated from-price.

For a partner registration: company name, Chamber of Commerce and NIWO numbers, contact details and any supporting documents you attach. Those files are stored on our own server, outside the public part of the website — they cannot be opened through a link.

For a reshipper registration: your name, email address and country, plus the customer code we assign to you.

Addresses and the price calculator

Addresses you enter in the calculator are used solely to calculate distance and driving time. For that calculation, the address — without your name or any other details — and the route are looked up with the public OpenStreetMap services (Nominatim and OSRM).

We keep calculated coordinates and routes in a cache to avoid repeated lookups. That cache contains no personal data: only a non-traceable reference (hash) to the address text and the corresponding coordinates.

A delivery address you save in your account is checked for form and, where possible, against a public address register. If a register cannot confirm it, we may submit the address — without your name — to an address validation service. Of that we keep only the outcome (does the address exist, is it complete) with a non-traceable reference to the address text.

Cookies

This website uses one functional cookie: 'taal', which remembers your language choice for a year, and the statistics cookies of Google Analytics (see below), which show us how the site is used. There are no advertising cookies and no third-party pixels.

Email

Form submissions are delivered to us via our own mail server; no external newsletter or marketing service is connected to this website. You only receive email from us in reply to your own request.

The e-mail you send us is collected from our own mail server and kept in our own records, so that we can handle your question and look up what was agreed. We then keep messages and attachments for at most 24 months; if your message belongs to a request or an order, the retention period of that request applies.

Sharing with third parties

We never sell or rent your data. Data only goes to third parties when necessary to carry out your order — for example, name and delivery address to the carrier driving the final leg of an international shipment — or when the law requires it.

Retention periods

We keep requests and quotes as long as needed for the contact and any resulting order, and no longer than two years after the last contact. If a request becomes an order, the statutory fiscal retention periods for our records apply from that moment.

Supporting documents from partner registrations that don't lead to a partnership are deleted within six months of the rejection.

We keep shipments, invoices and payments for seven years after the end of the financial year in which the shipment was completed; photos of the contents of a parcel for one year after delivery. Deleted data also disappears from our backups within twelve months at the latest.

Your rights

You have the right to access the data we hold about you, to correction and deletion, to restriction of processing, to objection and to data portability. One email is enough; we respond within the statutory period of one month.

If you believe we're not handling your data properly, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

You delete your account yourself: in My DZH under My details, or with the form below. You confirm by e-mail; after that a cooling-off period of seven days applies in which you can undo it. Then we delete your account, profile, address book, preferences and requests that never became a shipment.

Contact

Questions about privacy or this statement? Call, message or email us using the details at the bottom of every page — the 60-minute response applies here too.

Trustpilot

At the foot of our pages there is a Trustpilot widget you can use to leave a review. Your browser loads a script from Trustpilot to show it; that is the only external party loaded on this site. Trustpilot may see your IP address and set its own cookies, under its own privacy policy — we receive none of that and do not use it. If you would rather not, block scripts from trustpilot.com; the rest of the site keeps working.

Google Analytics

We use Google Analytics to see how this website is used: which pages are visited, how visitors arrive and on what kind of device. For that your browser loads a script from Google and Google places cookies (such as _ga); Google receives your IP address and processes this data on our behalf under its own privacy policy. We only see aggregated figures, no names. If you prefer not to, block scripts from googletagmanager.com or use Google's opt-out extension; the site keeps working as usual.