How can we help you?
Every question has one page. Search for a word, or pick a topic below.
Costs
What you pay, when, and what you do not.
- What will I really pay, before I order?
- Are there hidden surcharges?
- Do I need a subscription, and can I get out of it?
- Can I buy through you from a brand that does not deliver to my country?
- What do collection and worldwide shipping cost, and can I calculate that in advance?
Refer a friend. Already a customer? Share your DZH code: your friend gets €10 off their first shipment and you get €10 credit as soon as that shipment is paid. Your code and share link are in My DZH under Friends.
Customs and tax
VAT, import duty and who pays them.
- Who pays the import charges in my country — and can you advance them?
- Do I pay import duties when you forward to the US?
- Can you fill in 'gift' or a lower value?
- Who pays VAT and import duty, and how much?
- How much import duty do I pay in the United States?
- What is an HS code and do I have to fill it in myself?
- Do I have to pay import duties if my parcel goes to the US?
- Who pays the import duties — me or DZH Transport?
- Can you declare a lower value or mark the parcel as a gift?
Address and ordering
Getting, entering and using your address.
- Do you ship worldwide?
- Do I get my own Dutch address?
- Does the parcel have to be in my own name, or is a company name fine?
- Does someone respond when I have a question, and in my language?
- Does every web shop accept our address, and do I lose my buyer protection?
- Do I have to upload an ID?
- Why do I have to announce every parcel, and how do I do it?
- I only get the tracking code later; can I still add it?
- I accidentally announced the same parcel twice; what now?
- The shop says 'delivered', but my parcel is not in my account
- How do I know you are reliable and will still exist next year?
Bundling and packing
Several parcels in one shipment.
Insurance and damage
What is covered and what to do about damage.
Prohibited and restricted
Batteries, perfume, alcohol and what cannot go.
Storage and deadlines
How long we keep parcels and how fast we work.
Returns and cancelling
Sending back to the shop and stopping a shipment.
Other services
Express transport, auctions and click & collect.
- Does my shop even ship to my country, or do I need you?
- Do I place the order myself, or do you do that for me?
- Can you also ship large or heavy items, such as furniture?
- I don't have a car or trailer — will you collect my lot?
- Do you also help with lifting and loading?
- What do you need to collect on my behalf?
- Is this cheaper than renting a van myself?
- Is my lot insured during transport?
- I no longer know my lot number — can you still collect?
- What if the lot needs dismantling, as at a bankruptcy auction?
- How fast can you collect? The auction has a tight deadline.
- Can you deliver the lot abroad as well?
- What if my lot arrives damaged — who is liable then?
- How fast can you be here if I call now?
- Why is there an express surcharge?
- When are you reachable?
- Do you only drive in Noord-Brabant?
- How is the price of an express trip built up?
- Our production line is down — will you bring a part right now?
- What happens if the trip runs over because of waiting at loading or unloading?
- Can I book an express trip in advance, say for early tomorrow morning?
- Do you also transport medical samples or confidential documents?
- Can I follow where my shipment is during the trip?
Need it arranged today?
Call or message us. You will have a reply within 60 minutes — every day from 8am to 6pm, weekends included.