Does someone respond when I have a question, and in my language?

Yes. You reach us via WhatsApp, e-mail and phone; the numbers are at the bottom of every page. We answer in Dutch, English, German and French, usually within a few hours on working days. Outside office hours a simple question often gets an immediate answer from our assistant, which knows our prices and rules; a complaint or a complicated question always goes to a person, who responds the next working day. You also see everything about your parcels without asking in My DZH: when it arrived, what it weighs and what shipping costs. Reviews of forwarding services are often about support that stays silent for days; that is exactly what we do not want to be.