The shop says 'delivered', but my parcel is not in my account

Usually there is a day in between: the carrier scans at the door, we scan when booking it in, and that happens the same or the next working day. If the parcel is still not in My DZH after two working days, first check that you announced it with the correct tracking code; without an announcement it may sit with us as an unknown parcel, which you see as a loose parcel in your account. If all that is correct, send us the tracking code and the name of the shop; we search our warehouse and if necessary ask the carrier for the proof of delivery with signature. Sometimes a parcel turns out to have been handed to a neighbouring business or is still at a parcel point. We never let a parcel simply disappear: every box that arrives gets a photo and a timestamp.