Does the parcel have to be in my own name, or is a company name fine?

Always use your own name — or your company name exactly as you registered it with us — plus your personal customer code in the address line. That combination is how we recognise every parcel and link it to your account instantly. The code is what counts: without it, your parcel lands in manual processing and it takes longer before it is reported and forwarded. Ordering both privately and for business? That works fine side by side; keep the name on each order identical to what is registered with us and the matching always runs automatically, without queries.