Is my parcel insured, and does it really pay out?

Every shipment is insured as standard up to a fixed amount shown on the rates page; if your contents are worth more, you choose higher cover for a small surcharge when shipping, and you see it in advance. What we do to make a claim succeed: every box gets a photo on arrival, we note damage that was already there, and when bundling we pack ourselves with enough filling, because most rejected carrier claims are about poor packaging. If something does go wrong, you report it within a week in My DZH with photos; we file the claim with the carrier and keep you informed. A carrier does not pay for what you did not declare or for items that cannot be insured, such as cash; we would rather say that beforehand than afterwards.