Can I return a parcel to the shop through you?

Yes. Request a return from the shop as you would at home and choose to send from our address; the shop then sends you a return label. Upload that label with the parcel in My DZH and request the return; we put the label on the box and hand it to the carrier the shop chose. We charge a fixed amount for that, shown on the rates page; the return label itself belongs to the shop. Mind the shop's deadline: the days start counting from delivery at our address, so request the return quickly. If you already had the parcel forwarded to your own country, the return runs from there and we can no longer help. If you also use our address as a return address for a web shop of your own, see the page for web shops.