What if my parcel arrives at your warehouse already damaged?

That is what our intake check is for. Every parcel is photographed and registered on arrival; visible damage is reported to you immediately, photos included. You then decide what happens: return it to the webshop — the damage is demonstrably from before our storage, which supports your claim with the shop — or forward it anyway. This way there is never a debate about where damage occurred: before, during or after our part of the journey. For the international leg afterwards your shipment is insured with us; worth more than average? Let us know and we adjust the cover accordingly.