What if my lot arrives damaged — who is liable then?

Your lot is insured with us against damage and loss during the trip, so you are not on your own. The division of roles does matter, though: damage that already existed at the auction house is part of your purchase — auction lots are sold as they are. That is why our driver inspects the lot at loading and records its condition. If you spot damage on delivery, report it to us within a few days with photos; we then work out what happened en route and settle the claim. Valuable or fragile? Agree a higher level of cover with us beforehand.