What happens if the trip runs over because of waiting at loading or unloading?

The first 15 minutes of waiting are simply included in the price — hunting down a signature or a briefly occupied warehouse is part of the job. If it takes longer, we charge the additional waiting time per quarter of an hour at our hourly rate of €35.00 (excl. VAT). The driver tells you the moment waiting time starts running, not just on the invoice; that way you can make a call yourself and get things moving on site. If you know in advance that loading or unloading will take time, say so — we plan it in and the quote stays accurate.