Click & Collect Hermès
An orange box deserves more than a standard parcel. We transport your Hermès purchase with care and documented; insurance is available, at a price you see in advance.
Response within 60 minutes · Available every day, 8am–6pm
For pieces you cannot buy twice
Much of what Hermès makes will simply no longer exist next season: a carré from a seasonal collection, a Picotin in exactly that colour. Replacement is not an option then, and that changes how we transport. For these shipments we apply our most careful process: photo documentation of every layer and sealed outer packaging; insurance is available up to the purchase value on your receipt and up to the maximum for your route (jewellery, art, collectibles and, with PostNL within the Netherlands and Belgium, electronics over €250 are paid by the carrier, even when insured, only up to its normal liability).
You buy or reserve with the boutique yourself — we act not on behalf of the house, but solely as your carrier. The moment you give the word, we collect the purchase discreetly at the agreed time, with the orange box and ribbon untouched at the heart of the packaging.
Is the piece in the Dutch Hermès web shop, but does it not deliver to your country or refuse your foreign card? Then our personal shopper orders it online on your instructions, with your DZH address as the delivery address, after which it follows the same careful route to you. So we only buy on your behalf online; in the boutique, the purchase remains yours.
For example: carrés · Picotin · Garden Party
DZH Transport is an independent service provider and not a partner of Hermès.
How it works
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You place the order
Order from the Dutch shop yourself and choose click & collect. Forward us the collection confirmation — that is usually all we need.
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We collect
Our courier picks up the order at the shop or pick-up point, shows identification where required and checks the parcel for visible damage.
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Packing and shipping
We pack your order securely, prepare the customs paperwork and ship through the best carrier contract — or deliver it ourselves within the Netherlands and the EU.
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You receive it at home
You follow the shipment with track & trace and receive it at your door. Questions along the way? One message is enough.
Frequently asked questions
Does the orange box itself stay undamaged?
Yes — at Hermès the box is part of the purchase, and we treat it that way. It is packed floating inside a larger box with cushioning all round, with no tape or labels on the orange cardboard, and you see photos of every step.
Can you buy a Hermès piece for me?
Not in the boutique: there you buy or reserve yourself, and we collect the purchase and transport it with care. If the Dutch Hermès web shop offers the piece, our personal shopper can order it online for you; it is delivered to your DZH address and we forward it to you.
Can I insure a purchase of this value?
Yes, based on your receipt, which goes into our file along with photos of the piece. Insurance is available up to the purchase value on your receipt and up to the maximum My DZH shows for your route (jewellery, art, collectibles and, with PostNL within the Netherlands and Belgium, electronics over €250 are paid by the carrier, even when insured, only up to its normal liability), at a price you see in advance; for a higher value, we agree the mode of transport with you beforehand.
What does it cost?
The rate depends on size, weight and destination. Find out in one minute what collecting and shipping your Hermès order worldwide will cost — a from-price, excl. VAT.
Need it arranged today?
Call or message us. You will have a reply within 60 minutes — every day from 8am to 6pm, weekends included.