Click & Collect Hermès
An orange box deserves more than a standard parcel. We transport your Hermès purchase insured — personally accompanied to the door if you wish.
Response within 60 minutes · Available 24/7
For pieces you cannot buy twice
Much of what Hermès makes will simply no longer exist next season: a carré from a seasonal collection, a Picotin in exactly that colour. Replacement is not an option then, and that changes how we transport. For these shipments we apply our most careful process: photo documentation of every layer, sealed outer packaging, insurance at the full purchase value and hand-over against signature only.
You buy or reserve with the boutique yourself — we act not on behalf of the house, but solely as your carrier. The moment you give the word, we collect the purchase discreetly at the agreed time, with the orange box and ribbon untouched at the heart of the packaging.
For the irreplaceable there is one level above that: hand-carry. One of our couriers boards a flight with your purchase as hand luggage and personally hands it to you at the destination — no sorting hub, no transfers, one pair of hands from boutique to living room.
For example: carrés · Picotin · Garden Party
DZH Transport is an independent service provider and not a partner of Hermès.
How it works
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You place the order
Order from the Dutch shop yourself and choose click & collect. Forward us the collection confirmation — that is usually all we need.
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We collect
Our courier picks up the order at the shop or pick-up point, shows identification where required and checks the parcel for visible damage.
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Packing and shipping
We pack your order securely, prepare the customs paperwork and ship through the best carrier contract — or deliver it ourselves within the Netherlands and the EU.
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You receive it at home
You follow the shipment with track & trace and receive it insured at your door. Questions along the way? One message is enough.
Frequently asked questions
Does the orange box itself stay undamaged?
Yes — at Hermès the box is part of the purchase, and we treat it that way. It is packed floating inside a larger box with cushioning all round, with no tape or labels on the orange cardboard, and you see photos of every step.
When is hand-carry wiser than regular shipping?
For pieces that cannot be replaced or whose value is very high. One courier then accompanies your purchase personally, from the boutique to your door, without it ever leaving sight. That comes at a fixed fee plus travel costs — ask us to weigh it up for your situation.
How do you insure a purchase of this value?
Based on your receipt, which goes into our file along with photos of the piece. Up to the standard cover we arrange it directly; above that, we agree insurance and mode of transport with you beforehand, so cover always matches the true value.
What does it cost?
The rate depends on size, weight and destination. Find out in one minute what collecting and shipping your Hermès order worldwide will cost — a from-price, excl. VAT.
Need it arranged today?
Call or message us. You will have a reply within 60 minutes — day and night, seven days a week.